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All returns that are not warranty-related are subject to a 20% restocking and processing fee, with no exceptions.
Warranty claims are handled directly through the product manufacturer unless otherwise stated.
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.
Items must be returned unused, in original condition, with original packaging and tags attached.
Used, damaged, modified, final sale, clearance, or discounted items are not eligible for return unless required by law.
Refunds, when approved, will be issued to the original form of payment. Processing times may vary depending on the payment provider and Outbound Mountain Gear is not responsible for delays once a refund has been issued.
Outbound Mountain Gear reserves the right to refuse any return that does not meet these conditions.
